Barrons : Starwood, KKR Retail Real Estate Funds Limit Investor Withdrawals

Starwood, KKR Retail Real Estate Funds Limit Investor Withdrawals

Investors increasingly want out of nontraded real estate funds—and the operators of those funds are putting up gates to limit redemptions.

Starwood Real Estate Income Trust and KKR KKR –4.79% Real Estate Select Trust disclosed in filings Wednesday that they have curbed redemptions after elevated investor withdrawal requests.

The Starwood real estate investment trust, known as SREIT, said investors holding 4.2% of the $14.2 billion fund requested redemptions in December, and that the fund honored just 20% of those requests based on a quarterly redemption cap of 5% of its net asset value. The 4.2% figure implies that holders of more than $500 million of the fund wanted their money back in December.

The Starwood REIT is run by Starwood Capital Group, a private real estate investment firm founded and headed by Barry Sternlicht. Sternlicht is chairman of SREIT.

The smaller KKR Real Estate Select Trust, run by alternatives investment manager KKR (ticker: KKR), said that investors sought redemptions for more than its 5% quarterly limit in the past three months and that it honored 62% of those requests.

The redemption percentage, or proration, indicates that investors holding about 8% of the REIT wanted their money back in the latest quarter. The KKR fund has a net asset value of $1.6 billion.

The actions by the KKR and Starwood funds follow the move by Blackstone Real Estate Income Trust, the largest nontraded REIT at about $69 billion, to pay out just 4% of investor requests for withdrawals in December to stay within its 5% quarterly cap.

Investors have stepped up withdrawal requests from nontraded REITs, which limit redemptions to 5% each quarter, after the REITs vastly outperformed public peers in 2022, creating an incentive for redemption. The nontraded REIT market had exploded in size during 2021 and early 2022.

WSJ : New FTX Chief Says Crypto Exchange Could Restart

New FTX Chief Says Crypto Exchange Could Restart
In his first public interview since taking over the failed cryptocurrency exchange, John J. Ray III said that he’s open to the idea of rebooting operations

FTX’s new chief executive, John J. Ray III, said he’s looking into the possibility of reviving the bankrupt crypto exchange as he works to return money to the failed company’s customers and creditors.

In his first interview since taking over FTX in November, Mr. Ray said that he has set up a task force to explore restarting FTX.com, the company’s main international exchange. Although top FTX executives have been accused of criminal misconduct, some customers have praised its technology and suggested that there would be value in rebooting the platform, he said.

“Everything is on the table,” Mr. Ray said. “If there is a path forward on that, then we will not only explore that, we’ll do it.”

FTX’s bankruptcy filing marked the largest of several failures of cryptocurrency platforms last year that froze millions of users’ access to their accounts. FTX, Celsius Network LLC, Voyager Digital Ltd. and BlockFi Inc. have used the chapter 11 process to explore restarting their businesses and selling their platforms to stronger rivals. Another option is to simply close up shop and return crypto holdings to customers as quickly as possible.

Mr. Ray said he would look into whether reviving FTX’s international exchange would recover more value for the company’s customers than his team could get from simply liquidating assets or selling the platform.

“There are stakeholders we’re working with who’ve identified what they see is a viable business,” he said.

Even if a reboot gets traction, the outlook for FTX’s customers remains highly uncertain. On Tuesday, FTX identified “substantial shortfalls” of digital assets at its U.S. and international exchanges relative to how much its customers are owed.

Mr. Ray’s job now is to identify any remaining pockets of value that could help plug that shortfall, the size of which FTX hasn’t disclosed. He is a veteran of restructuring troubled companies, most famously Enron Corp., where he helped return billions of dollars to the troubled energy trader’s creditors. After inheriting the top job at FTX, whose co-founders have been accused of misusing customer funds, Mr. Ray has worked to locate and secure assets belonging to its customers, who have been locked out of their accounts.

When he took over 69 days ago, Mr. Ray said he was given no indication of where FTX staff kept its customers’ cryptocurrency and cash. He and his skeleton staff discovered there was no centralized register that identified where the company stored its funds.

Mr. Ray said initially he got help from FTX co-founder Gary Wang and the former CEO of its affiliated trading firm Alameda Research, Caroline Ellison, in trying to track the companies’ funds. Mr. Wang and Ms. Ellison later pleaded guilty to criminal charges related to FTX.

Mr. Ray has clashed with FTX’s former CEO and co-founder Sam Bankman-Fried, who faces federal fraud and other criminal charges and has pleaded not guilty. Mr. Bankman-Fried has said it was a mistake for FTX to file for chapter 11 and criticized Mr. Ray’s handling of the company.

Mr. Ray said in the interview that Mr. Bankman-Fried’s comments were unhelpful and self-serving.

“We don’t need to be dialoguing with him,” Mr. Ray said. “He hasn’t told us anything that I don’t already know.”

Mr. Bankman-Fried responded in a text message: “This is a shocking and damning comment from someone pretending to care about customers.”

Over the past two months, Mr. Ray radically overhauled FTX’s structure, which had effectively no corporate governance to speak of, and cut dozens of employees, he said. His forensic teams are still combing through more than 30 terabytes of FTX’s data to find any information that could lead them to more money. The firm has discovered new wallets in the past week alone, he said.

FTX disclosed in bankruptcy court last week that it had found $5 billion in liquid assets and a $4.6 billion investment portfolio. Customers viewed that as positive, though it isn’t clear how much of that book value can be realized from the stakes that FTX and Alameda bought in crypto startups and other private ventures.

Mr. Ray has engaged investment bankers to sell some of FTX’s subsidiaries and venture investments. FTX, Alameda and other entities controlled by Mr. Bankman-Fried put more than $5 billion into more than 150 startups, as well as venture firms like Sequoia Capital, The Wall Street Journal has reported.

“They went on a spending spree” unlike any he had seen in his multidecade career cleaning up companies, Mr. Ray said.

Often, Mr. Ray said, there was no record or proof of transaction behind many of the multimillion-dollar deals done by Mr. Bankman-Fried during boom times for the crypto industry, when FTX became one of the world’s top crypto exchanges.

“Sometimes there were no purchase agreements, or the agreements weren’t signed,” he said. Mr. Ray added that the bankers on his team have had to call companies in which FTX invested to discover how much they paid for the stake and what the underlying business is.

Mr. Bankman-Fried, whose bail conditions have kept him largely confined to his parents’ house in California, continues to criticize how FTX is being managed through chapter 11. On Tuesday, he disputed Mr. Ray’s claims of a shortfall on FTX’s U.S. exchange. Writing on a newly created blog, Mr. Bankman-Fried posted purported tables of estimated FTX bank balances that displayed a surplus of several hundreds of millions of dollars to cover U.S. customer claims.

Mr. Ray said that Mr. Bankman-Fried’s calculations appear to include around $250 million of cash that sits at LedgerX, the regulated U.S. crypto derivatives business that FTX purchased in 2021. The problem, Mr. Ray said, was that LedgerX itself was bought with funds that had been improperly diverted from customers on FTX’s international exchange.

Effectively, Mr. Bankman-Fried’s proposed balance sheet would imply covering losses at the U.S. exchange through money that belongs to other customers, Mr. Ray said.

“This is the problem,” Mr. Ray said. “He thinks everything is one big honey pot.”

Mr. Bankman-Fried responded in a text message: “Mr. Ray continues to make false statements based on nonexistent calculations. If Mr. Ray had bothered to think carefully about FTX US, he would likely have realized both that his interpretation is wholly inconsistent with bankruptcy law, and also that even if one were to subtract $250m from my balance sheet, FTX US would *still* have been solvent. Rather, Mr. Ray sees everything as one big honey pot—one he wants to keep.”

Mr. Ray added that Mr. Bankman-Fried’s explanations about what went wrong at FTX under his leadership have often been misleading and confusing to customers.

“That’s unfortunate because people are continuing to be victims right now. They are victims of misinformation,” Mr. Ray said. “It’s harmful.”

Mr. Ray also defended himself against critics who allege he is more motivated by generating fees for himself than salvaging the FTX estate. Court filings show he makes $1,300 an hour. That cost—and the cost of the myriad lawyers, accountants and other experts working on the chapter 11 team—comes out of funds that would otherwise be used to repay FTX customers and creditors.

Mr. Ray said that the high levels of criminal activity surrounding FTX make it difficult to trust some existing employees, leaving him with little option but to retain seasoned professionals with expertise in dealing with criminal corporate activity, who typically come with a steep price tag.

“Crime is very expensive. It does a lot of damage to people,” he said. “And one of the damages is that people like me have to come in and fix it.”

>>> PLNT US : Bear Call Short Call

Planet Fitness (NYSE: PLNT — $7.43 billion) is the leading franchisor of low-cost gyms in the United States. The company’s low price point, as little as $10/month, convenient 2,000+ locations, and branding as a “judgment free zone” have been a hit with consumers. Planet Fitness has also been a hit with investors, shares are up ~350% since the company’s August 2015 IPO propelled by a growing franchise base that’s nearly doubled from 1,066 in 2015 to 2,091 franchised gyms today. At ~40x forward earnings, investors believe the franchise network is healthy and has room to grow. The Bear Cave doesn’t.
Through numerous Freedom of Information Act requests, The Bear Cave has uncovered hundreds of consumer complaints concerning overbilling, fraudulent transactions, excessive fees, and uncancellable memberships. The complaints allege a pattern of misconduct including 1) customers sending multiple cancellation letters that are ignored, 2) cancellation attempts in person that are ignored 3) billing being resumed post-cancelation 4) spurious fees, and 5) Planet Fitness preventing customers from canceling because they owe a back balance, among many other complaints. In addition, The Bear Cave believes Planet Fitness created a fake investor presentation slide to obscure franchisee saturation. After reviewing the evidence, The Bear Cave is left wondering whether Planet Fitness is actually a thriving gym franchise or an illegal billing operation with gyms on the side.
Every year millions of Planet Fitness members attempt to cancel their memberships. Many never go to the gym, some move, and others are off-put by Planet Fitness’s beginner-friendly antics. For example, Planet Fitness gyms have “lunk alarms,” loud alarms that will sound if gymgoers drop weights, grunt loudly, or engage in any intimidating behavior. In addition, Planet Fitness has no squat racks, no barbells, dumbbells that only go up to 75 pounds, and many franchisees host monthly pizza and bagel days. Planet Fitness staff have also turned away guests for having oversized water bottles or oversized builds.
Planet Fitness often boasts these measures ensure a “judgement free environment” for beginners. A skeptic may wonder if these measures are simply designed to discourage frequent gymgoers from joining Planet Fitness.

FT : Number of EU bankers earning above €1mn hits record following Brexit

Number of EU bankers earning above €1mn hits record following Brexit
Ranks of highest earners on continent grew more than 40% in 2021

The number of bankers and investment professionals in the EU earning more than €1mn hit a record in 2021 as investment banking boomed and Brexit pushed more staff to the continent.

The ranks of top earners swelled more than 40 per cent to 1,957 in 2021, according to figures released on Thursday by the European Banking Authority. It is the highest level since the EBA began data collection in 2010.

The surge highlights a consequence of Brexit, where senior bankers have had to relocate from London to EU financial hubs.

“This increase is linked to the overall good performance of institutions, in particular in the area of investment banking and trading and sales, continuing relocations of staff from the UK to the EU and a general increase in salaries,” said the EBA.

Italy, France and Spain took the lion’s share of the increase, with 70 per cent, but Germany remains the member state with the largest population of high-earning bank employees, close to 600.


Investment bankers were the single largest subgroup, with almost 750 earning above €1mn across the EU. The highest-paid banker in the EU, according to the EBA, was one in Spain who earned between €14mn and €15mn in 2021.

“A significant amount of variable remuneration corresponds to one severance payment,” the EBA said. 

The UK has long been concerned that post-EU uncertainty could have an impact on key sectors such as financial services.

In March 2021, the Bank of England demanded that lenders seek approval before relocating UK jobs or operations to the EU, following fears that European regulators were asking more staff to move there than necessary for financial stability purposes after Brexit.

The government has also taken steps in an effort to boost competition.

Former UK chancellor Kwasi Kwarteng announced plans to remove the bankers’ bonus cap in last year’s disastrous “mini” Budget, which his successor Jeremy Hunt confirmed.

Hunt unveiled a broad package of reforms in Edinburgh in December, including relaxing “ringfence” rules intended to separate riskier investment banking from retail operations.

Hunt said many of the more than 30 reforms were only possible because of “freedoms” gained from leaving the EU. However, earlier in January, Harriett Baldwin, the JPMorgan banker turned MP who now heads the Treasury select committee, said the government was being “disingenuous” in describing these changes as a Brexit dividend.

Senior executives are sceptical as to whether the Edinburgh reforms were sufficiently bold to provide a second “big bang” for the City of London. There are also concerns that the lack of an equivalence deal between the UK and the EU to recognise each others’ rules is hampering the UK’s competitiveness.

FT : EY could have stopped Wirecard fraud earlier, says judge

EY could have stopped Wirecard fraud earlier, says judge
Big Four firm should have acted after learning about fake software sales, court hears

The Wirecard trial’s presiding judge criticised EY on Thursday for allegedly failing to act on clear evidence of fraud at the German payments group.

The comments came after the prosecutors’ chief witness Oliver Bellenhaus described how an internal investigation had in 2019 found that a contract for a software sale was fake.

The finding triggered a €12mn writedown and was shared with the group’s auditor EY, according to Bellenhaus, a former Dubai-based manager for Wirecard, who is facing charges of fraud, embezzlement, accounting and market manipulation alongside former chief executive Markus Braun and the former head of accounting Stephan von Erffa.

“So EY at this time knew that Wirecard was forging contracts? What were the consequences?” judge Markus Födisch asked Bellenhaus. After hearing that there were no consequences, Födisch said in apparent disbelief: “I am just puzzled . . . [EY] could have handled it differently, and then the whole issue would have been uncovered more than a year earlier.”

Wirecard collapsed into insolvency in June 2020 after disclosing that €1.9bn in corporate cash and half its revenue were a sham. In the 12 months before the collapse, Wirecard raised more than €1.4bn in fresh debt. EY had been the auditor of the disgraced German payments company and for more than a decade gave its annual accounts a clean bill of health.

EY is still under investigation by Germany’s audit watchdog Apas over its work for Wirecard. The body, which in 2020 filed a criminal complaint against several EY audit partners, flagging potential violations of professional duties.

One year later, an investigation on behalf of the German parliament concluded that the auditor’s work suffered from serious shortcomings over a period of years. The Big Four firm is facing an avalanche of lawsuits by Wirecard investors and creditors who suffered billions of losses in the crash.

Bellenhaus told the court in Munich that he managed to reduce the required writedown to €2mn by fabricating two new contracts, inventing new software sales of €10mn. The €2mn writedown was considered insignificant by EY, according to Bellenhaus.

EY did not immediately respond to a Financial Times request for comment.

TEchCrunch : German teens went crazy for this ‘compliments’ app, and now VCs are

German teens went crazy for this ‘compliments’ app, and now VCs are backing its next phase
Image Credits: Slay team
The teenage market for apps is a tough nut to crack and stay relevant in. Just ask Snapchat. Equally, teens are going through a stage in life where almost every social interaction seems to carry portent of some kind of other. This would explain in part why apps like SendIt, NGL, and Nocapp (some are Snapchat connected tools) took off as ways for teens to anonymously comment on each other. And AskFM would probably like us all to forget the various suicides that occurred when it was released in its initial form, back in the day. (And you thought Instagram is bad for mental health…).
Meanwhile, somehow (somehow!?) a new startup has appeared with the idea that yet another app is going to help this dumpster fire of social interactions, but let’s hear them out before jumping to conclusions.
Slay” bills itself as a “positive social media network for teenagers”. The reason we are talking about it today is that it’s grown like a weed after launching last year in Germany, where it reached Number 1 on the German iOS App Store four days after launch. It’s now claiming to have over 250,000 registered users and claims its gaining traction in other countries including the UK, where it recently launched.
So what’s the attraction here? When users open the app it shows users 12 questions which the user can only answer by choosing another user (from their school, class or peer group) to pay an anonymous compliment to (or “slay”). For example, the app may ask a user “Who inspires me to do my best?”. They can then choose from four other users from their school to pay this ‘slay’ to. They can then view compliments from other kids, provided they answer the 12 questions when logging on. The identity of those who sent the compliment remains hidden.
This reminds me of BeReal’s mechanic, where you can only see other people’s BeReal photos by uploading your own.
And Slay is also not dissimilar to Gas, the messaging platform popular among teens for its positive spin on social media, acquired by Discord yesterday. On Gas, anonymous polling is intended to boost users’ confidence.

The other reason Slay has popped onto the TC radar, is that its growth has attracted the interest of VCs.
It’s now raised a $2.63m (€2.5m) pre-seed funding round led by Accel. Also participating was 20VC. Additional investors including Supercell Co-Founder and CEO Ilkka Paananen, Behance founder Scott Belsky, football star Mario Götze, Kevin Weil (Scribble Ventures) and musician Alex Pall (The Chainsmokers).
Slay says it is aiming to reset the teen relationship with social apps by re-balancing things away from the negative sentiments on social platforms, by normalising the giving of compliments. It also says it’s been designed with safety, content moderation and teenage mental wellbeing built in. We shall see…
Digging into the app, one can see that it’s been built very simply as a ‘compliment app’. Whether that is going to be enough to keep users coming back is hard to say. Teenager behaviour is hard to second guess. Getting zero can also send a ‘signal’, for instance.
Suffice it to say, Slay claims it will “never sell or share personal data with third parties.” Given the history of social apps, let’s see how long this lasts.
There is also no direct messaging facility, although users will be able to add links to social media profiles, so clearly they will be able message each other eventually, off-app.
Adults are supposedly not allowed to ‘join’ schools, and approximate location is asked for to suggest nearby schools. Any questions and interactions are asked by the app, not by users themselves.
SLAY was founded in 2022 by a team of three 23-year old, Berlin-based co-founders: Fabian Kamberi, Jannis Ringwald and Stefan Quernhorst. The idea was Kamberi’s, who had been building consumer apps since he was a teenager, and says he was inspired by the experiences of his siblings struggled with the negativity of social media apps during the COVID-19 pandemic.

CEO and Co-founder Kamberi, told me via email: “We see Slay in the future not only as an anonymous polling app [referring to the aforementioned Gas], but as the go-to spot for teens to rediscover social interactions in various play modes.”
“Our app is similar to Gas, and their acquisition shows a great proof of what we have built and what is in store for the future in our space. However, apps that rely solely on anonymous Q&A, for example, carry a high cyberbullying risk, which – by contrast – we prevent through our rigorous content moderation as well as specially designed gamemodes,” he added.
But the question is, why does he think a social app can improve mental health when so many social apps have not?
“We have received thousands of feedback messages from users thanking us for making them feel valued in times of fast moving, negative social media interactions,” he told me.
He said the startup could well ship new features which might create more engagement but at the same time it might bring a risk for negativity: “So we focus very much on the individual experience that each user has, aiming to make it as positive as possible.” He said the startup’s job is “content safety.”
So what’s Slay’s business model? How will it make money? Kamberi says it will likely be premium features, services or tools which users pay for: “We are currently building several exclusive, paid play modes as well as add ons, which we will release through feedback cycles with users and supported by data.”
SLAY is available in Germany, Austria, Switzerland and the United Kingdom.
Julien Bek, Principal at Accel, added via a statement: “We’re extremely impressed by the SLAY app, both in its immediate popularity among teenagers and the team’s positive goal of improving teenage mental health in the digital world. Already, the SLAY team has seen almost half its active users use it every school day.”

Business Of Fashion : What American Retailers Can Learn From European Department

What American Retailers Can Learn From European Department Stores
Creative experiences and a less-standardised approach to operations and design have helped iconic stores like Selfridges, Liberty and Le Bon Marché resist multi-brand retail’s decline.

KEY INSIGHTS
  • Consumers, retail industry veterans and brands are taking cues from the consummate shopping experience at iconic European department stores like Liberty and La Samaritaine.
  • These stores have key advantages over their American competitors, such as cash-rich backers, being located in tourist hubs and operating on a concessions model.
  • Still, their success is also rooted in better store design, stronger visual merchandising and incorporating higher creativity in the shopping experience.

Neri Karra walked into a Macy’s in Washington, DC, last month and was surprised at just how different it was from the department stores in her native Paris.
“Things were on top of one another — everything all at once and no curation,” said Karra, a brand consultant and professor of entrepreneurship strategy at Oxford University.
She had been visiting family in the American capital and wanted to shop for the holidays. The single-brand Georgetown boutiques were great, she said. But the big-box retailers? Not so much.
Karra isn’t alone in her conviction that American department stores lack the je ne sais quoi of their European counterparts. Consumers, industry veterans and even brands agree that the shopping experience in stores like Selfridges in London or LVMH’s Le Bon Marché and La Samaritaine in Paris are unmatched.

To be sure, the department store format has been losing ground everywhere. The rise of e-commerce eroded the convenience factor of department stores, while the pandemic was another catastrophic blow. In the US, the market size of department stores as defined by retail value has shrunk by more than 40 percent between 2016 and 2021, according to Euromonitor. In Europe, that decline is more tempered. Over the same period, department stores’ sales diminished by 27 percent in Western Europe and 12.5 percent in Eastern Europe.
As the world reopened from the pandemic, nonetheless, physical stores enjoyed a renaissance. While opening single-brand boutiques has been the focus for many players, consumer appetite for multi-brand spaces that can serve customers with novelty, discovery and immersive experiences is also growing.
“Competition in the fashion landscape is getting more intense…So the physical [experience] is a point of differentiation, both a challenge and an opportunity,” said Peter Baldaszti, founder and chief executive of Vanguards Group, the Budapest-based portfolio company that owns contemporary brands Nanushka, Aeron and Sunnei.
For American department stores, the push to better compete with single-brand retail and e-commerce often involves taking cues from their European counterparts, seen as leading the pack in everything from assortment and restaurant concepts down to displays and lighting. Many have already made major improvements in recent years: Saks Fifth Avenue spent millions renovating its New York City flagship and Neiman Marcus said it’s currently making significant investments for store concepts.
It’s not a completely fair comparison: European multi-brand chains are often anchored in tourist capitals, where visitors from Asia, the Middle East and increasingly the US stock up on tax-free luxury merchandise. They also have a stronger heritage in the space — Le Bon Marché was the world’s very first department store when it opened in 1852 — as well as consumers who are less discount-driven than in the US.
The rise of the travelling luxury shopper created a virtuous cycle of higher investment in Europe’s iconic emporiums — at the same time that a vicious cycle of rampant discounting and lack of cash flow sped American multi-brand players’ decline.
European department stores are also mostly privately owned, with ultra-wealthy owners who have been able to keep up investment during downturns in a way publicly traded US players could not.
“It becomes difficult to improve when things are so revenue-driven,” said retail consultant Robert Burke, a former executive at Bergdorf Goodman. “The tendency in the US is to be transactional, which doesn’t give a lot of freedom of opportunity.”

Differentiating Through Design
A fundamental difference between American department stores and those in Europe is store design, from the layout of the space to the materials used for floors and displays to finishing touches like light fixtures and the pictures on the walls.
Given the bottom line-focused mentality of American big-box chains, their approach toward how stores look and feel tends to be very “systematic,” said George Yabu, who founded design firm Yabu Pushelberg alongside partner Glenn Pushelberg.
Whereas American corporations would insist on meeting specific criteria, like racks with multiple hanging capabilities, “you never get criteria in store planning at La Samaritaine, for example,” Yabu said. “[Just] make an exalted temple of desire, responsibly.”
As a result, the European stores exude a more creative and inviting atmosphere for consumers. Rather than vast, open layouts, they are partitioned into rooms or shop-in-shops with varying styles, contrasting open spaces and high ceilings with little corridors where shoppers can stumble upon things and explore. Variation is key: differences in lighting, openness of space, store furniture and the art that adorn the walls.
Inside the memorable Tudor-style Liberty in London, for instance, three large atriums are flanked by numerous smaller rooms, and each room is designed to be distinct with details like vintage furniture instead of standardised decor. Liberty also merchandises each room not by category or brand but by different tones of style.
“We’ve turned the clock tower into an intimate brow bar, we’ve built a gallery-esque accessories department in the centre of the store to give centre stage to our architecture and have peppered interesting pop-ups throughout the store,” Liberty’s managing director of retail, Sarah Coonan, told BoF in an emailed statement. “One of the ways we operate differently is starting from the creative idea rather than the commercial objectives.”
Transforming lacklustre interiors into something a bit more special isn’t always a heavy lift. Even small changes can go a long way, such as reducing the number of garments on each clothing rack or varying the lighting, said Glenn Pushelberg. Lights at different heights in different temperatures, for instance, can inspire different emotions in the shopper. Product displays and tables can be recycled materials or even found objects. And retailers can’t forget about fitting rooms and bathrooms, which can make or break the overall experience, Pushelberg added.
Upgrading little details adds to the air of luxury and therefore can augment the value of the products they display, too.

“We used to joke that with good lighting and good mirrors, you can sell anything,” said Burke.
The Shift to Concessions
American department stores are increasingly invoking the European model where they can. Luxury brands like Chanel, for instance, have pushed their American wholesale partners to embrace the concessions model, the common way of operating multi-brand retail in Europe.
Under a concessions model, trusted brands manage their own products and in-store experience within department stores, which take a cut of each sale rather than buying the inventory wholesale.
For the likes of Neiman Marcus, mixing wholesale and concessions means giving up some control over selection and service. But housing retail locations for anchor names like Louis Vuitton (which snubs wholesale completely) or Nike is a powerful draw for foot traffic, and often more profitable than holding inventory and operating the space themselves.
For customers, the brand-operated shop-in-shop is often a more engaging experience, with brand-employed sales associates who are experts on the products.
“Concessions actually makes a huge difference,” said Karra. “It means it’s the brand’s own people serving the customers in the department stores, representing the brand the way they want to.”
Commitment to the Experience
“Experiential” may be the ultimate buzzword in retail, but a truly immersive, delightful shopping experience is still somewhat of a rarity.
In recent years, certain American department stores have seriously invested in amping up their experiential components. Shortly after renovating its beauty floor, Saks Fifth Avenue in Manhattan opened the only American outpost of popular Parisian bistro L’Avenue in 2019. In 2018, Bloomingdale’s launched a rotating pop-up series in four of its stores; every two months the space is repurposed based on a new theme.
Those moves recall London’s Selfridges strategy of reserving some of its most coveted, visible corner spaces for brand takeovers and art installations rather than merchandise or a blue-chip shop-in-shop tenant.
Some of these efforts have been effective. But by and large, they don’t compare to the frequent and large-scale activations put on by the likes of Le Bon Marché, Selfridges, Harrods and others in Europe. The Selfridges on Oxford Street alone offers more than 20 food and beverage options, some of which are sprinkled throughout the sales floor. Last fall, to celebrate its 170th-year anniversary, Le Bon Marché put on a two-hour play inspired by New York’s Sleep No More production inside its store every Friday and Saturday — a run that will pick up again this spring.
The goal, Le Bon Marché told BoF, is to provide customer experiences that evoke an emotional response. By always offering new and unpredictable activations and pop-ups, European department stores ensure that local customers will keep coming back.
It’s not that special events and installations are absent from American department stores: Nordstrom has hosted numerous “pop-ins” and collaborations under its creative projects division headed by Opening Ceremony alum Olivia Kim.
The missing piece of the puzzle is the cumulative effect of a multitude of products, experiences and services that helps reach different customers and create the consummate shopping experience. Initiatives often work best when executed with the aim of surprising and delighting the customer — creating a connection or exceeding their expectations — rather than simply making a sale.
“Fashion at the end of the day is about fantasy, about selling you a dream,” said Karra.

WWD : With Rising K-pop Influence, South Korea Is Luxury’s Next Big Opportunity

With Rising K-pop Influence, South Korea Is Luxury’s Next Big Opportunity
Dior has become the biggest winner in the market, with sales growing by eight times over the last few years, according to a recent Morgan Stanley report.

If 2022 has been the year that kicked off a K-pop frenzy, 2023 might just get even crazier.

Outside Fondazione Prada, the show venue for Prada men’s fall 2023 fashion show, crowds erupted as members of the seven-member boy band Enhypen stepped to greet fans. The group, which consists of Heeseung, Jay, Jake, Sunghoon, Sunoo, Jungwon and Ni-ki, made its debut last November and has more than 11.5 million fans on Instagram.

In recent years, the influence of K-pop, especially K-pop girl groups, has become more visible in the global luxury market.

Over the last few years, nearly all popular South Korean idols have been anointed ambassadors at one or several luxury brands. Lisa, Jennie, Rosé and Jisoo of Blackpink, members of the world’s most popular all-girl group, has secured partnerships with top luxury brands such as Celine, Chanel, Dior and Saint Laurent.

Competition is heating up to secure the next South Korean idol as the face of luxury brands. In recent months, NewJeans, a five-member girl band often billed as the next Blackpink, has seen its members Hyein, Hanni and Danielle named ambassadors at Louis Vuitton, Gucci and Burberry, respectively.
According to industry insiders, the remaining members of NewJeans, Minji and Haerin, will likely secure ambassadorships with Chanel and Dior separately.

Within the last week alone, Dior has signed BTS member Jimin as a global ambassador; Valentino also named BTS member Suga as a brand ambassador, and Givenchy unveiled Taeyang, a member of Big Bang and a solo artist, as its newest brand ambassador.

Top entertainment studios, such as YG Entertainment, SM Entertainment and JYP Entertainment, often spend years recruiting and grooming talent through an intense elimination process.

After a seven-year hiatus, Blackpink’s agency, YG Entertainment, dropped teasers for a seven-member girls’ band called Babymonster on Jan. 1. The new group’s reveal video quickly amassed more than 28 million views on Youtube.

According to Kim Seiwan, an economics professor at Ewha Womans University’s estimate, the K-pop phenomenon generates about $10 billion annually for the country.

“K-culture has now become a powerful marketing method targeting APAC consumers, and this trend is expected to continue and be stronger during post-pandemic in 2023,” said Sunny Moon, research manager at Euromonitor International Korea.

All eyes are on the Korean market, with luxury brands planning to stage more destination shows this year.

In May, Gucci will stage its cruise show in South Korea to mark the brand’s 25 years in the country after canceling the original event planned for last November due to a tragic stampede in Seoul killing more than 150 people. According to local public relations agencies, Saint Laurent is also considering putting on a fashion show in South Korea this year.

“South Korea has been the leader across Asia in recent years. If you have South Korea, you have the northeastern Asian market,” Jacob Cooke, chief executive officer of WPIC, a Beijing-based e-commerce consulting firm, told WWD recently.

After the pandemic, the local luxury market has registered upbeat growth results. According to Euromonitor, luxury retail value sales in South Korea, which excludes duty-free shopping and the resale market, is projected to grow 8 percent year-on-year to 19.4 trillion South Korean won, or $15 billion, in 2022.

According to a Morgan Stanley report published this month, with a vibrant middle-class and upper-middle-class demographic, South Korean nationals are now the world’s biggest spenders per capita on personal luxury goods. At $325 per capita, it is higher than $280 in the U.S., $210 in Japan and $55 in China.

Morgan Stanley estimates that South Korean nationals now account for “10 percent or more” of the brand’s total retail sales for Prada, Bottega Veneta, Burberry and Moncler.

“At an estimated 5 percent, Vuitton was likely below the industry average, a function of the broad geographical reach of the brand,” the report added.

Increased investment in the market, including fashion shows, pop-up stores and hospitality offerings, helped elevate the appeal of leading luxury brands and reach their growth targets.

Louis Vuitton launched a pop-up café at its Seoul flagship in Gangnam last March, followed by a pop-up vegetarian restaurant at the brand’s Seoul maison last September. Also in March, Gucci opened its fourth Gucci Osteria outpost on the top floor of its Gucci Gaok flagship.

For Dior, with the opening of the expansive Seongsu-dong pop-up store, signing on Blackpink’s Jisoo as brand ambassador and holding its first fashion show in Seoul, the LVMH crowned jewel has become the “fastest-growing player in the market,” according to the Morgan Stanley report.

“We believe the brand’s [Dior’s] sales have potentially multiplied by eight times over the past five years,” wrote the report.

The rise of Generation MZ, a group term for Gen Z and Millennials, became a crucial driver for the market. “Brand awareness has increased not only as brands have efficiently utilized social media platforms as a marketing tool, but also as young customers post their shopping items on social media platforms,” wrote the Morgan Stanley report.

According to Shinsegae, a major fashion department store franchise, sales from Generation MZ reached nearly 40 percent of total luxury sales in 2021, up from less than 30 percent of the sales mix five years ago.

Riding the “Hallyu” (or Korean culture) wave and after more than a decade’s healthy organic growth in the market, Our Legacy, the cult Swedish label, took the leap and opened three shops-in-shop in Seoul last year.

The three retail locations, located within Hyundai Department Store Apgujeong Main Branch, Hyundai Department Store Pangyo and Galleria Luxury Hall East, aim to create a sense of serenity and intimacy “in a chaotic world,” according to the brand’s press release.

Richardos Klarén, CEO of Our Legacy, revealed that the brand had seen double-digit growth since the locations opened.

Working with Handsome Corp., the fashion division of Hyundais Department Store, which is the largest fashion group in South Korea and the brand’s longtime wholesale partner, Our Legacy has plans to open a flagship store in downtown Seoul, featuring Our Legacy’s main line and the Our Legacy Work Shop collection.

“Our brand and product sit well with the market. We’ve also been inspired a lot by Asia, which is what drew us to the South Korean market in the first place,” Klarén said. “When it comes to music, films, beauty, food, South Korea really stands out in terms of the level and pace of development.

“Maybe it’s a word used too much, but I think a minimalistic approach to fashion is a good foundation to have in the market, but we try to push it quite a lot fashion-wise as well,” Klarén added.

Partnering with Handsome Corp., American designer brand Gabriela Hearst has picked South Korea as its first stop in the Asia market.

The retail residence, located within Hyundai Department Store Apgujeong Main Branch and launched last December, recorded sales “seven times” that of other stores on its opening day, Hearst told WWD in a recent interview. “This is without any marketing campaign,” she said.

According to local media reports, the Nordic fashion brand Totême and the New York-based contemporary label Veronica Beard has also inked deals with Handsome Corp. to roll out shops in Seoul.

Under inflation pressure, housing market headwinds and in the face of a global economic downturn, Morgan Stanley expects local consumption to be under pressure in 2023. Euromonitor’s Moon also expects more local consumers to opt for affordable luxury goods, including in the handbag and luggage categories.

But the Korean luxury market could still benefit from pent-up demand from Chinese tourists after borders reopened on Jan. 8.

“Even though China fully opened its borders, there will be a limitation on the speed and scale of Chinese tourists rebounding in the short run,” said Moon, citing tightened rules toward Chinese travelers to control new inbound COVID-19 cases.

Moon predicts the duty-free shopping segment will most likely bounce back in the second quarter and “significantly affect the luxury market, particularly fashion and beauty industries.”