WSJ : Traveling Internationally? Don’t Overpay to Use Your Phone

Traveling Internationally? Don’t Overpay to Use Your Phone
Set up an app to call home for free and buy local data for cheap to get ahead of fees

Some vacations are intended to be unplugged bliss. This column is for the other kind, where you want to use your phone like you do at home—to rent bikes, book tickets, make reservations and, let’s be honest, post on Instagram.

Plus, air travel is messy this summer. International travel has returned, and so have airport crowds and flight cancellations. Paying close attention to potential delays and changing health requirements is a new reality for those headed abroad.

Using your phone overseas requires preparation, unless you want to be hit with some steep fees. Sticking with your carrier is more convenient but can be expensive. You can get ahead of those charges by setting up an internet calling app to phone home for free, or buying local data for cheap on the ground.

Here is what to know about using your phone while traveling abroad:

For Single-Day Use: The Flat Fee
Your flight lands, you turn off airplane mode then—bam!—you get a text from your carrier: You’ve just been charged $10 for the day.

It’s common for carriers to charge an international roaming fee for each phone in a plan. You get 24 hours of access to your normal data allotment, calls and texts abroad. Granted, this is an improvement over comically high pay-as-you-go overseas rates. But that daily $10 adds up quickly, especially when traveling for a week or more with multiple family members.

The tricky part is that the daily charge is automatically triggered, and carriers have different rules for what usage activates it.

Before you take off, disable data roaming in the settings on any iPhone or Android device that you don’t want to be charged. Doing so will likely prevent unintended cellular data use. Since you may still be able to receive text messages and phone calls, which some carriers charge for, it’s even safer to turn on airplane mode and limit yourself to Wi-Fi.

Here’s an overview of major carriers’ policies:

• Verizon : The carrier’s TravelPass charges $10 a day per phone to access your current plan in eligible countries. The charge kicks in if you make or receive a call, send a text or use any data, including your phone’s invisible background app syncing. (An incoming text won’t incur any fees, but getting a phone call will.) Verizon grants just 0.5 gigabyte of fast data before reducing your speeds. You can buy additional high-speed data, or opt for a high-priced, pay-as-you-go plan instead. Even if you’re being careful, this pay-as-you-go data tally will also include your phone’s behind-the-scenes activity. And Verizon doesn’t have a maximum amount you can be charged.

For longer trips, Verizon sells a $100 International Monthly Plan, charged on top of your domestic monthly service. It includes 250 minutes of calling and 5GB for 30 days. Each additional gigabyte of data costs $20.

• AT&T : If you use data, respond to a text message or answer a call, AT&T’s $10 International Day Pass, which gives you access to your current plan abroad, will be triggered in eligible countries. Receiving a text or call won’t activate the pass. For each additional line on your plan, the daily charge is $5.

AT&T no longer offers a pay-as-you-go or monthly international option, but there is a maximum charge of $100 per line per billing cycle. If your trip happens to fall between two billing cycles, you could pay up to $200.

• T-Mobile : You need to sign up for T-Mobile’s international plans: $5 for 512MB over one day; $35 for 5GB over 10 days; and $50 for 15GB over 30 days. You can activate the plan immediately or set a start date. Magenta plan subscribers get international data and texting in 11 European countries, and for Magenta Max customers, your phone works in over 200 countries, without extra fees.

For Calling Home: Skype and Google Voice
There are steps you can take to avoid making pricey phone calls. Free communication apps such as WhatsApp and FaceTime audio are good for keeping in touch with loved ones from abroad.

For calling landlines—such as customer service numbers—over data or Wi-Fi, you will need to use an internet-based phone service. You can use these apps to make or receive calls and texts. Note that internet phone service usually can’t be used for emergency calls (you need a proper mobile network connection) and some banks, such as Wells Fargo, don’t support these apps for receiving two-factor authentication texts.

If you anticipate having to call a landline back home or being on hold with customer service for a North American-based company (such as an airline), Google Voice is the best option. With the mobile app, it’s free to call the U.S. and Canada over Wi-Fi or wireless data. You can also receive texts and calls to your U.S.-based number assigned by Google Voice. Rates vary for making calls to other countries.

After downloading, enable this setting to avoid using your cell network for calls: Open the app then tap the menu icon (top left). Go to Settings then choose “Make and receive calls,” then “Prefer Wi-Fi and mobile data.” (Make sure you have data roaming turned off on your phone to avoid fees.)

For making or receiving calls from elsewhere, use Skype, a Microsoft -owned app. You can get up to 10 local Skype Numbers in 25 countries for $6.50 a month or $52 annually. That’s usually cheaper than getting a local SIM card. (A few countries, such as Brazil, France and South Korea, require proof of residence to set up a Skype Number.)

For More Data and Value: A Local Prepaid SIM
In many countries, you can walk into a carrier’s store and buy a cheap SIM card that gives you a local number and data for a certain number of days. Airports often have cellular kiosks, letting you set up service after passing through customs.

You first need to make sure your phone is unlocked, which means it doesn’t just work on your primary carrier’s network. Call your carrier to ask about your device’s locked/unlocked status, or insert a SIM from another carrier, if you have one. If your device says, “SIM not supported,” it’s locked. You need to ask your carrier to unlock the device or sign up for an international plan with your wireless provider.

If you bought your phone through your wireless company, it may be locked to that company temporarily. For example, devices purchased from Verizon are locked for 60 days after purchase.

Swapping SIM cards could deactivate iMessage for iPhone users. When you put in your new temporary SIM, your iPhone will register that new number, allowing you to message people through Apple’s service. You may be asked if you want to deregister your home number from iMessage—decline that request.

In Settings, tap Messages, then turn iMessage on if it wasn’t already. Go to Send & Receive then select your home number or Apple ID under “Start new conversations from,” and “Receive iMessages to and reply from.” Do the same for FaceTime.

You may see a warning: “This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for iMessage and FaceTime until it expires.” Don’t worry, that message will go away once you replace your original SIM.

Buying a local SIM often costs less than sticking with your regular U.S. wireless plan. When one of my editors went to Australia for 10 days this summer, she paid about $20 for 60GB of 4G data through a local carrier.

For Frequent and Long-Haul Travelers: Switch Carriers or Plans
If you regularly travel or plan on being abroad for an extended period and want to continue using your home number, consider switching to a travel-friendly plan or carrier. AT&T’s unlimited premium plan includes coverage in 19 Latin American countries, and T-Mobile’s Magenta Max plan includes data in over 200 countries. Both of those plans start at $85 a month for one line. Subscribers to Verizon’s Do More ($80 monthly) and Get More ($90 monthly) plans accrue one Travel Pass day each month of the calendar year. (They expire a year after you earn them.)

Google Fi is a carrier that includes international coverage in over 200 countries in both its pay-as-you-go ($20 a month plus $10 a gigabyte) and unlimited data plans ($65 a month). Like most carriers, it gets cheaper as you add more lines.

The carrier is best on Android phones. iPhones don’t get Wi-Fi-calling with Google Fi—though you could use another app, such as Google Voice or FaceTime, for that—or 5G. That new higher-speed network can more quickly drain your battery anyway.

There is also no annual contract. That said, if you only intend on signing up for a month or two, you would likely get more data for less by buying a local prepaid SIM.