The Verge : The FTC’s lawsuit against AT&T’s throttling on ‘unlimited’ data plan

The FTC’s lawsuit against AT&T’s throttling on ‘unlimited’ data plans will go ahead
Federal judges rule against AT&T

A federal appeals court has ruled against AT&T, allowing the Federal Trade Commission (FTC) to move ahead with its case against the telecommunications company that alleges AT&T throttled data speeds for millions of customers who purchased unlimited data plans.
The case began formally as an FTC clampdown on the way AT&T was marketing its unlimited data plans. That then escalated to examinations about how much power the FTC has in holding corporations to account over their practices. Though the FTC Act gives the Commission enforcement authority over “unfair or deceptive acts or practices,” it exempts “common carriers.” AT&T argued it is a common carrier, and that the FTC has no jurisdiction over it, but that notion was dismissed by the court.
The ruling was made by the Ninth US Circuit Court of Appeals and is significant because it upholds the FTC’s regulatory authority over large ISPs even when they provide separate carrier services as well. Common carrier services include mobile phone or landline services.
In a court summary published, Circuit Judge M. Margaret McKeown noted:
Permitting the FTC to oversee unfair and deceptive non-common-carriage practices of telecommunications companies has practical ramifications. New technologies have spawned new regulatory challenges...Reaffirming FTC jurisdiction over activities that fall outside of common-carrier services avoids regulatory gaps and provides consistency and predictability in regulatory enforcement
Federal Communications Commission (FCC) Chairman Ajit Pai, in a statement, also welcomed the result. “The Ninth Circuit’s decision...reaffirms that the Federal Trade Commission will once again be able to police Internet service providers after the Restoring Internet Freedom Order takes effect,” Pai said. “In the months and years ahead, we look forward to working closely with the FTC to ensure the protection of a free and open internet.”

The FTC’s lawsuit against AT&T alleges that the telecommunications company throttled speeds once customers hit particular thresholds such as 5GB within a month. According to ArsTechnica, customers who passed those thresholds experienced reduced speeds for 24 hours a day until the end of their billing cycle each month. AT&T told ArsTechnica that the court decision “does not address the merits of the case” and that it’s “reviewing opinion and continue to believe we ultimately will prevail.”
The FCC killed net neutrality rules in December. We’ve reached out to AT&T for further comment.

(Hedge Fund Wisdom) : Analyse of 13F Filing of US Hedge Fund New Positions


* Consensus New Buys
- Time Warner (TWX): During the fourth quarter, funds like Greenlight Capital, Viking Global, and Baupost Group all established new TWX positions. The company is being acquired by AT&T (T), pending regulatory approval. The Department of Justice, however, has sued to block the deal. Bulls feel that the government doesn’t have a strong argument to block it, as there isn’t much precedent. And if by chance the deal is blocked, bulls say the stock is cheap on a valuation basis and could also be a takeover target for other companies.
-Aetna (AET): Merger arbitrage names were definitely favored by hedge funds this quarter. Arbitrage specialists such as Farallon Capital and Paulson & Co both show new positions in AET, as do other funds like Third Point. The company is set to be acquired by CVS Caremark (CVS), pending regulatory approval.
- Comcast (CMCSA): Shares of this cable giant fell during the quarter, allowing investors such as Tiger Management, Pennant Capital, and Appaloosa Management to build positions at fair valuations. The company is comprised of a TV and internet provider (Comcast Xfinity), a content unit (NBC Universal), and a theme parks unit (Universal Studios). While a decent number of funds were actively acquiring shares, it should be noted that some big names were also out liquidating their positions (like Lone Pine Capital and Farallon Capital).
- Lowes (LOW): This home improvement store chain was purchased by the likes of Tiger Management, Greenlight Capital, and Viking Global. As the economy has recovered and household formation turns a corner, the company is benefiting from an increase in consumers buying appliances, as well as maintaining and
renovating their homes. LOW’s prime competitor, Home Depot (HD), has long been considered the better
operator in the space, but LOW shares perked up in the second half of 2017.


* Consensus Increased Positions
- Anheuser-Busch Inbev (BUD): Firms including Farallon Capital, Maverick Capital, Viking Global, and Lone Pine Capital increased their allocations to this global beer giant during the quarter. From October to the end of the year, BUD traded down from $124 to $110 and has recently fallen further to $106. While the threat of craft beer stealing market share has been real, BUD has unprecedented scale in the industry and has simply bought out craft brewers in response.
- Apple (AAPL): This stock graces this list for the second consecutive quarter. This time around, Maverick Capital, Appaloosa, and Berkshire Hathaway all acquired more shares. That last firm made the most noteworthy buy, as AAPL is now Warren Buffett’s largest holding. The company recently benefited from the tax cuts and tax repatriation holiday that was passed, which allows the company to bring back $250+ billion of its overseas cash to invest in the business, pay dividends, and buyback even more stock. That definitely seems to be a large portion of the bull thesis now.
- Parsley Energy (PE): The vast majority of funds in this newsletter haven’t had a ton of energy exposure on the long side over the past year. This quarter, though, Omega Advisors, Third Point, and Viking Global all more acquired PE shares.
- Monsanto (MON): Shares of this agricultural giant were accumulated by Paulson & Co, Farallon Capital, and Berkshire Hathaway during the fourth quarter. The company is merging with Bayer in a $63 billion deal that was announced over a year ago. It’s been going through the regulatory gauntlet as of late, with the European Union delaying its ruling until March. Bayer is offering various additional concessions in order to appease regulators.

* Consensus Sold Positions
- Bank of America (BAC): After generating solid gains on their positions by betting on the banking giant benefiting from a healthier economy and a rising interest rate environment, funds that took profits and exited stage left included Third Point and Viking Global, among others.
- Newell Brands (NWL): Hedge funds such as Maverick Capital and Viking Global dumped their positions in Newell Brands during the fourth quarter. After acquiring Jarden, Newell management hasn’t integrated the businesses as well as investors hoped and the company’s performance and share price has suffered because of it. An activist investor (Starboard Value) recently emerged to try and get the company back on track by working with former Jarden executives.
- T-Mobile (TMUS): Funds including Lone Pine Capital and Third Point liquidated their exposure to T-Mobile.
Shares drifted and churned sideways and down most of 2017. Hopes of a merger with Sprint (S) came and
went and now the company continues its march as a standalone company focused on taking share from the two
large incumbents AT&T (T) and Verizon (VZ). Part of the bull thesis has always been that TMUS would be an
acquisition target for someone, but the question is who? Other wireless companies, cable companies, or even
tech firms have all been rumored suitors, but nothing concrete has materialized, at least not yet.
* C.R. Bard (BCR): This stock no longer trades as Becton Dickinson (BDX) acquired the company in a $24
billion deal. As such, funds no longer show a position in the company.

* Consensus Decreased Positions
- Facebook (FB): This is the third consecutive quarter this stock lands on this list as funds like Tiger, Bridger Capital, Blue Ridge Capital, Farallon, Maverick, Viking, Lone Pine, and Coatue all take some profits and reduce their swelled position sizes. The company has been a monster as it takes online advertising market share, but it has been in the political crosshairs a bit lately, and bears point to regulatory threat as one of the biggest risks associated with the name.
- Alibaba Group (BABA): The Chinese e-commerce giant shows up on this list most likely due to its huge year. In 2017, BABA shares traded up well over 85%. So when funds see their position sizes practically double in a short timeframe, risk management practices kick-in and some profits are taken. Tiger, Maverick, Tiger Global, Coatue, Third Point, and Lone Pine all reduced their allocations to BABA.
- Microsoft (MSFT): If you haven’t yet noticed a theme, hedge funds were locking in gains in their profitable
technology positions during the fourth quarter. Funds that trimmed their MSFT stakes include Tiger, Omega, Farallon, Viking, Lone Pine, and Tiger Global.
- Alphabet (GOOG): Continuing with the tech stock trimming theme, Alphabet was reduced by the likes of Tiger, Farallon, Maverick, Appaloosa, and Coatue during the fourth quarter.
- IQVIA (IQV): This is the new company that was formed when IMS Health and Quintiles merged. Some funds were playing the merger arbitrage angle, while others were long for the business fundamentals. Either way, Farallon, Lone Pine, Glenview Capital, and Brave Warrior Advisors all reduced their exposure to the newly combined company.

WSJ : How SoftBank, World’s Biggest Tech Investor, Throws Around Its Cash

How SoftBank, World’s Biggest Tech Investor, Throws Around Its Cash
SoftBank is on a shopping spree, investing billions in firms such as Uber and WeWork, both directly and through an affiliated tech fund

Tech magnate Masayoshi Son often befuddles people in his industry with the large sums he is willing to pay for stakes in companies.

That includes his directors.

Shigenobu Nagamori says he objected when Mr. Son, chief executive of SoftBank Group Corp., told his board in 2016 he wanted to pay $32 billion for Arm Holdings PLC. The U.K. chip-design firm was worth a 10th of that, Mr. Nagamori, then a SoftBank outside director, says he told Mr. Son.

Mr. Son paid it anyway. And he continued a buying spree, picking up stakes in dozens more companies, many of them “unicorns”—startups that have grown to valuations over $1 billion—such as Uber Technologies Inc. and WeWork Cos. In some of those deals, too, he had to argue with directors and advisers who thought he was paying too much.

Investors want to understand just how Mr. Son goes about deciding on his billions of dollars of bets, among the largest in the tech industry, which he does through SoftBank and affiliated investment funds. Current and former SoftBank directors, executives, investing partners and others who know Mr. Son give a glimpse into how he works. It appears sometimes methodical, sometimes haphazard.

They describe a man who sometimes makes gut-instinct decisions in businesses he knows little about—such as the time he spent about 30 minutes deciding he wanted to invest $200 million in a startup that grows vegetables indoors. Other times, he compiles an elaborate analysis, inundating his directors with hundreds of pages of documents to help explain an investment target.

To strike quickly, he sometimes commits to investments before getting approval from his fund’s investment committee, some of these people say. And he often spars with his executives and board members over his proposals until they are convinced or acquiesce.

“I’ve opposed almost all of Mr. Son’s proposed investments,” says SoftBank director Tadashi Yanai, president of Fast Retailing Co. , operator of Uniqlo clothing stores. Instead of acting like a speculative investor, he says, Mr. Son should focus on “real business.” Mr. Yanai has publicly said his role is to tell Mr. Son things that are painful to hear. He and Mr. Nagamori have publicly praised Mr. Son’s vision and drive, saying they support him despite reservations on investments.

Understanding the 60-year-old Mr. Son matters because of his outsize impact. SoftBank, his Tokyo-based tech-investment-and-telecom firm, has led investments totaling about $145 billion in companies since 1995, according to deal tracker Dealogic, including $22 billion to buy U.S. mobile carrier Sprint . He wields the world’s biggest technology fund, the $92 billion Vision Fund, and a $6 billion affiliate, brandishing investments that often make him a company’s biggest shareholder.

Last year, he spent around $37 billion on more than 40 companies, according to Dealogic. Among them was Uber, on which SoftBank spent about $8 billion for a roughly 15% share.

Many in tech finance believe his investments help keep startup valuations high. “We all thought the unicorn stuff was going to start slowing down,” says Tim Connors, founder of the Silicon Valley venture-capital firm PivotNorth Capital. “Then along comes SoftBank and lobs another $90 billion into what many people thought was already an overheated market.”

His money makes waves beyond tech. SoftBank is in talks to buy into reinsurance giant Swiss Re AG in a deal that could be valued at $10 billion or more, The Wall Street Journal reported this month.

SoftBank declined to make Mr. Son available for an interview. In November, he told the Journal SoftBank does due diligence to ensure its investments’ valuations are appropriate.

“Mr. Son’s activities, including the Vision Fund, are extremely prominent and flashy, and it makes people think he’s taking on a huge amount of risk,” says Yasuhiro Sato, CEO of Mizuho Financial Group, SoftBank’s main bank. “I can guarantee that we’ve been monitoring the risk very carefully.”


Outlook: ‘300 years’
Mr. Son has said his goal is to take big stakes in a coalition of companies driving technological change that will help the group sustain growth for “300 years.” He told reporters this month because the Vision Fund invests in unicorns and companies that are No. 1 in their markets, he expects “extremely high growth” from them.

Arm CEO Simon Segars, a SoftBank director, says Mr. Son’s investments often are in companies that collect large amounts of data on how people live, work or move. “I can look at the majority of those investments that have been made and say, look, the data angle is this.”

A Japanese of Korean descent, Mr. Son attended the University of California, Berkeley, and in 1981 founded SoftBank as a software distributor. He led its investments in more than 1,300 companies, sometimes on gut instinct. He often recounts deciding to put $20 million in a fledgling Chinese e-commerce firm named Alibaba in 2000 because of the “sparkle” in CEO Jack Ma’s eyes—a stake now valued at about $120 billion.

He survived a close call in the dot-com bust after 1999, when many startups he bought into went bust and SoftBank lost 99% of its value. He recovered, moving into broadband and mobile phones. SoftBank is now Japan’s No. 7 company in revenue, according to S&P Global Market Intelligence.

Venture investor David Chao says it took Mr. Son just around half an hour in a 2017 meeting to decide to back Plenty, a South San Francisco startup that grows vegetables indoors. Mr. Son was skeptical before the meeting, says Mr. Chao, an early Plenty investor. He gave Mr. Chao and Plenty CEO Matt Barnard 15 minutes to make their case at Mr. Son’s Woodside, Calif., residence.

Mr. Chao says he brought a 7-foot growing wall—the vegetables are produced on them—cutting off lettuce and mustard greens for Mr. Son to try. Mr. Son quizzed Mr. Barnard and listened to his plan for indoor farms in the U.S.

Soon, Mr. Son was lecturing him to think bigger, suggesting the company expand abroad. “The next thing you know, it’s like: ‘How much do you need and let’s get this deal done,’ ” says Mr. Chao, general partner of DCM Ventures, in which SoftBank has a minority investment. “He doesn’t let capital be a constraint.”

Four months later, Mr. Son invested around $200 million—twice what Plenty had asked for, Mr. Chao said.

A Plenty spokesman declined to make Mr. Barnard available for comment.

Mr. Son has publicly praised Plenty for using artificial intelligence and “Internet of Things” technology—featuring networks of sensors and computing chips.

Mr. Son’s willingness to make quick bets surprised CEO Eugene Izhikevich of San Diego artificial-intelligence company Brain, which is developing self-driving technology. In May, Mr. Son asked how much it would take to speed Brain’s rollout, Mr. Izhikevich says. Within two months, SoftBank had invested $114 million through the Vision Fund. “Something I thought would take 10 to 15 years,” he says, “now I can achieve three to five times faster.”

Often, Mr. Son will rough out deal terms on his own, leaving little for SoftBank and Vision Fund deal teams to do, people familiar with the investments say.

He launched the Vision Fund in 2017, with funds from SoftBank and investors such as Saudi Arabia’s Public Investment Fund. The fund has its own investment committee, including Mr. Son, that approves deals. Some of its biggest deals are also brought before SoftBank’s board.


The line between SoftBank and the Vision Fund isn’t always clear. SoftBank units advise and manage the fund. SoftBank must offer deals of $100 million or more to the Vision Fund.

To move fast, Mr. Son sometimes agrees to deals first and passes them to the investment committee for approval later, say people familiar with the process. SoftBank’s Uber investment, for instance, hasn’t yet been approved by the Vision Fund’s committee, although SoftBank has said it plans to transfer it to the fund.

Board persuasion
Other times, Mr. Son researches his targets extensively, spelling out scenarios for how the investment will play out. When he pitches deals to his SoftBank board, says Mr. Nagamori, the former director, he often gives it hundreds of pages of documents in advance.

Mr. Son can go “on and on” explaining his conclusions if directors challenge him, says Mr. Nagamori, CEO of precision-motor maker Nidec Corp., who says he resigned in September because it consumed too much time. “If you want to lodge a proper challenge” to Mr. Son, he says, “you need to really study up—it takes a tremendous amount of time.”

In some deals, SoftBank executives and directors have told Mr. Son they thought he was overpaying, say people with knowledge of those conversations.

In 2015, Mr. Son wanted to buy Arm, which designs chips for products ranging from smartphones to networked cars. Several SoftBank executives told him SoftBank didn’t have the financial strength to buy Arm, persuading him to raise cash by selling some holdings first, people familiar with the discussions say. “It was like pulling teeth,” one says.

By mid-2016, Mr. Son had raised the money and tracked down Arm’s chairman on a yacht in the Mediterranean to propose the deal, says Mr. Segars, Arm’s CEO, who was present.

Mr. Son’s projections to support his $32 billion bid included a prediction that Arm-designed networked chips would dominate the market, which Mr. Nagamori says he considered too optimistic. “I said, ‘Some competitor is bound to emerge, so you can’t pay such a high price.’ ” He eventually relented, although he says he remains unpersuaded about the valuation.

“From the outside, some of the moves are riskier moves than most companies would take,” says Mr. Segars. “But history has shown that he’s been right more often than he’s been wrong.”

At a 2017 shareholder meeting, Mr. Son said it was natural for directors to have different opinions and dissent was a sign of healthy management.

Price concerns also emerged during Mr. Son’s WeWork approach. The company, which rents out shared office spaces, was pitched to SoftBank executives in early 2015. It was valued at around $5 billion then, estimates Dow Jones VentureSource, which tracks venture-capital data.

SoftBank’s investment head at the time dismissed the pitch because he didn’t see WeWork as a tech company and worried it was too expensive, especially given SoftBank’s weak finances at the time, say people familiar with the discussion.

In January 2016, with WeWork’s valuation at $10 billion, Mr. Son met CEO Adam Neumann and was intrigued by his vision of how work would evolve, says WeWork Japan CEO Chris Hill. Mr. Son told Mr. Neumann he was moving too slowly, and he responded that WeWork needed “fuel,” Mr. Hill says. WeWork declined to make Mr. Neumann available for comment.

A year later, Mr. Son was considering investing more than $1 billion, the Journal reported. Most SoftBank directors were opposed, telling him they didn’t understand why SoftBank should invest in what they viewed as essentially a real-estate company, say people familiar with the discussions. Some SoftBank executives thought WeWork’s valuation, then $17 billion, was excessive, says one.

Mr. Son prevailed, leading SoftBank and the Vision Fund to invest $4.4 billion in WeWork in 2017, boosting its valuation to around $20 billion. “Mr. Son has his own ideas,” says a SoftBank executive who says he sees his job as telling the CEO his qualms while also supporting him.

Mr. Son’s buying spree continues. In January, the Vision Fund put $300 million in Los Angeles-based dog-walking app Wag Labs Inc. During a press conference, he called it “Uber for dogs.”

It also invested €460 million ($562.7 million) in German online used-car dealer Auto1 Group. Mr. Son urged it to take more money than it had planned and “think bigger,” says Matt Krna, managing partner of tech-investment fund Princeville Global, which introduced Auto1 to SoftBank a few months ago. Auto1 declined to comment.

“Anyone can be optimistic,” says Mr. Krna. “Masa really makes enormous bets on his beliefs.”

>>> Toll Brothers beats by $0.10, reports revs in-line; narrows FY18 guidance

Toll Brothers beats by $0.10, reports revs in-line; narrows FY18 guidance
  • Reports Q1 (Jan) GAAP earnings of $0.83 per share, $0.10 better than the Capital IQ GAAP Consensus of $0.73; revenues rose 27.7% year/year to $1.18 bln vs the $1.18 bln Capital IQ Consensus.
  • FY 2018's first-quarter total revenues of $1.18 billion and 1,423 units increased 28% in dollars and 20% in units, compared to FY 2017's first-quarter total revenues of $920.7 million and 1,190 units. The average price of homes delivered increased to $826,000, due to changes in product mix, compared to $773,700 in FY 2017's first quarter.
  • In FY 2018, first-quarter-end backlog of $5.58 billion and 6,250 units increased 28% in dollars and 21% in units, compared to FY 2017's first-quarter-end backlog of $4.35 billion and 5,145 units. The average price of homes in backlog was $892,200, compared to $844,500 at FY 2017's first-quarter end.
  • Co issues in-line guidance for FY18, sees FY18 revs of $6.4-7.4 bln (Prior $6.24-7.48 bln) vs. $6.9 bln Capital IQ Consensus Estimate. Based on FY 2018's first-quarter-end backlog and the pace of activity at its communities, the Company now estimates it will deliver between 7,800 and 8,600 homes in FY 2018, compared to previous guidance of 7,700 and 8,700 units. It now believes the average delivered price for FY 2018 will be between $820,000 and $860,000 per home.
  • Q2: The Company expects FY 2018 second-quarter deliveries of between 1,825 and 1,925 units with an average price of between $825,000 and $850,000.

>>> Amarin misses by $0.03, beats on revs; affirms outlook

Amarin misses by $0.03, beats on revs; affirms outlook
  • Reports Q4 (Dec) loss of $0.08 per share, $0.03 worse than the Capital IQ Consensus of ($0.05); revenues rose 39.2% year/year to $53.87 mln vs the $52.73 mln Capital IQ Consensus.
  • REDUCE-IT, Amarin's potential landmark long-term cardiovascular outcomes study, is designed to provide data to support a significantly expanded market opportunity for Vascepa. An important step in completing this study is having all living patients in the study visit their clinical site for the final collection of data. In accordance with the previously defined schedule, such final patient visits are scheduled to commence March 1, 2018. The company anticipates reporting top-line results from this study by the end of the third quarter of 2018.
  • Outlook: Amarin provided financial guidance for 2018 in its press release on January 4, 2018. That guidance is unchanged, except that Amarin's recently completed financing has firmed up its commitment to increase awareness of Vascepa through additional promotional efforts beginning in Q2 2018, including piloting multi-media awareness initiatives to assess the potential effectiveness of such communication for potential broader use after REDUCE-IT results, assuming study success. The incremental cost of this pilot promotion prior to REDUCE-IT results is estimated at between $15 and $20 million. The priority will be to establish brand awareness with consumers and healthcare professionals, most of whom are currently unfamiliar with Vascepa. The company believes that creating greater Vascepa awareness prior to REDUCE-IT results will help the value of REDUCE-IT results be better appreciated. Amarin has not done any promotion of this nature in the past.
  • At December 31, 2017, Amarin had $73.6 million of cash and cash equivalents. In February 2018, Amarin received approximately $65.0 million of net proceeds from a registered offering of American Depositary Shares

WWD : Think Tank: The Luxury of Personalization

Think Tank: The Luxury of Personalization
Sean Brady, president of Americas at Emarsys, discusses artificial intelligence and the future of the high-end customer.

The luxury retail industry is at a crossroads. Global revenue growth has slowed, the consumer base is changing rapidly and there’s a race to quickly and effectively harness digital strategies even as they evolve. A recent Moody’s report suggests that while luxury retail’s earnings growth is picking up, it is still well below the double-digit numbers experienced in previous years. This is a sign the industry should consider bolder strategies to shore up profits while concurrently expanding to new markets and new consumers.

Luxury branding has been synonymous with its distinctive products — promising each customer high-quality materials and impeccable design. The industry’s retail model is equally pronounced, as it relies on a conservative product assortment at a higher price point, centered on the individual customer. In a way, luxury has been the embodiment of personalization, but as brands begin to reevaluate their marketing strategies and what’s next, artificial intelligence inevitability comes under consideration.

If 2017 was the year of mulling AI’s potential, 2018 may very well be the time that potential is realized. While luxury retailers have started to embrace AI capabilities, the industry is still exploring what AI means to them, and more importantly, how it will view and speak to their customers. As Alex Bolen, chief executive officer of Oscar De La Renta put it, “To engage with a brand in a uniquely personal way is the ultimate luxury.”

The Legacy of Data Heritage

With luxury brands continuing to expand globally, marketing to new consumers and trying to build retention among existing buyers, they have and are amassing vast amounts of incredibly valuable data. The data collected can inform behaviors and preferences of consumers in new regions, new demographics and, conversely, longtime customer habits. If a brand isn’t using this data to appropriately connect with their audiences, they are sacrificing the vital personal touch. The intelligence needed to engender an individual connection is fueled by a brand’s data reserves and ignited by effective content and incentives driving more sales.

AI has been touted as “the answer,” but this chatter has created white noise that seems intimidating and confusing to many brands. Countless technologies tout AI prowess, yet retailers are still grappling with how it applies to them and their specific challenges. One distinguishing advantage of AI, unlike business intelligence, segmentation, or data analytics programs, is that AI helps create new data. It can synthesize existing data points and trends to create new information, identify patterns and allow marketers to stay one step (or many steps) ahead.

A recent Deloitte study found that, among luxury brands, a one-size-fits-all approach was thought to be needed in order to support global growth. However, that same study found that such a strategy does not in fact resonate with the changing consumer base — 45 percent of respondents want personalized products and services. As the U.S. luxury market continues to underperform, retailers need to take a long, hard look at how to use the data in their backyard to create true personalization.

The Future Buying Power

Bain & Co. suggests Millennials and Gen Z will make up 45 percent of global luxury buyers by 2025, with digital natives continuing to upend “traditional” retail norms. Luxury has a new audience and while brands shouldn’t forget their traditional buyers, they need to understand the habits and values of this burgeoning demographic if they want any chance of building retention and succeeding in their respective growth initiatives.

Millennials are unlike any generation before them, growing up in a connected and global environment, on average using 4.5 devices when interacting with a brand. They care about their peers and global social issues, put an emphasis on work/life balance and enjoy spending money based on their values and lifestyle choices. Having strong, independent ideals makes them model consumers of luxury goods — Millennials want to be heard and seen as unique. These digital natives are ushering in the next generation of consumers who have access to more data than ever before. To succeed among this savvy group of consumers, brands must leverage that data to deliver highly personal interactions.

The Authenticity of a Digital World

The luxury space has been slower to embrace a digital footprint than other retailers, believing their affluent consumer base would prefer in-person interaction with brands and products; the seemingly nonreplicable firsthand experience. While bricks-and-mortar endows the customers with an immersive brand and style experience, the mentality around store ubiquity is changing as online purchases have continued to take a larger share of all luxury sales.

The shift toward digital does not signal an end to traditional bricks-and-mortar, in fact quite the opposite. If integrated properly, a digital strategy amplifies the in-store and brand experience as a whole. For example, as many retailers seem to move away from physical storefronts, Amazon has done the opposite. Its shops have performed well and are flawlessly integrated with its digital experience by showcasing gadgets, experimenting with retail technology and building loyalty. Furthermore, Amazon’s recent $13.7 billion acquisition of Whole Foods highlights its commitment to retail’s marriage with real estate — Amazon made a bet on consumers continuing to value the synergy between the online and in-store.

Sixty percent of retail and e-commerce companies expect to establish AI marketing strategies in the next year, according to an Emarsys study conducted with Forrester. That same study found 73 percent of consumers prefer buying from brands that personalize a shopping experience which, in turn, creates brand loyalty. The digital parallels and consumer preferences mean that luxury retailers should not feel forced to abandon their brick and mortar roots but rather reevaluate the foot traffic.

Whether its virtual reality catwalks, blended reality mirrors or AI-enabled marketing solutions, luxury is experimenting with innovation. In today’s digital age, it’s of course critical to analyze data, stay ahead of changing consumers and embrace an authentic digital experience, but luxury retailers must not lose sight of what made them successful to begin with — a high-end, personal connection that makes each consumer feel exclusive and important.