FT : Economy Energy ceases trading as supplier failures persist
Economy Energy has ceased trading, continuing into the new year a trend which saw eight small providers fail in 2018.
The company, which provided energy to around 235,000 domestic energy customers in the UK, failed on Tuesday, days after the energy regulator barred it from taking on new customers due to poor levels of customer service.
In a note on its website, the company said: “Economy Energy has ceased to trade. Ofgem, the energy regulator, is appointing a new supplier for its customers.”
Under Ofgem’s safety net procedure, Economy’s customers will be transferred to a new supplier in the coming days and their credit balances will be protected.
“We have seen a number of supplier failures over the last year and our safety net procedures are working as they should to protect customers,” said Philippa Pickford, Ofgem’s director for future retail markets.
Economy was one of a number of energy providers to miss a deadline to make certain green energy payments to the regulator last October, with around £17m outstanding in renewable obligation charges. Ofgem said on Tuesday it had since paid off £4m of this. The remainder will be spread across remaining suppliers through a process of “mutualisation”.
Incumbent suppliers have complained that the high level of failures shows it is too easy for new suppliers to begin trading, with risky business models leading many to go bust when market conditions deteriorate, leaving others to pick up the bill.
Ofgem plans to tighten entry requirements on the market in the coming months, requiring new entrants to have enough funds to support themselves for at least a year.
“Unfortunately, Economy Energy didn’t get the basics right when it came to customer service, billing and payments, so when market conditions got tougher it didn’t have the solid foundations on which to continue trading,” said Rik Smith at switching site uSwitch.
The UK energy ombudsman said it was looking into over 1,300 complaints into the company. Ofgem said a 2016 investigation into whether it had engaged in anti-competitive activities would remain open.
Economy could not be reached for comment.